magic's Privacy Policy

magic casino ("magic", "we", "us") respects the privacy of its users and is firmly committed to keeping their personal information secure. This privacy policy explains how all personal information related to the use of the website https://magiccasino.cam ("Platform") is collected, processed, stored, and disclosed.

By registering an account on this Platform or using its services, you are considered to have accepted the terms of this policy. This policy is an integral part of magic's Terms and Conditions and should be read alongside them.

2.1 Information You Provide Directly

Information you provide when creating an account on magic or updating your profile may include:

• Full name and date of birth (for age verification — the service is for persons aged 21 and above only)
• Email address and mobile number
• Password (stored in encrypted form)
• Banking or payment information (for bKash, Nagad, Rocket, Upay or bank transfers)
• National ID card or passport details (when identity verification is required)
• Address and location information

2.2 Automatically Collected Information

Some information may be collected automatically while you use the Platform, such as:

• IP address and browser type
• Device information (operating system, model)
• Login time, logout time, and session duration
• Page visit history and click data
• Game play history and betting information
• Cookie and local storage data

2.3 Information Received from Third Parties

In some cases we may receive information from third parties, such as payment processors or identity verification services. This information is used solely to ensure account security and to verify financial transactions.

magic uses the collected information for the following purposes:

• Account Management: To handle registration, verify logins, and keep accounts secure.
• Payment Processing: To complete deposit and withdrawal transactions — minimum deposit ৳300 and minimum withdrawal ৳800.
• Customer Support: To provide assistance via live chat and email.
• Security and Fraud Prevention: To detect and prevent suspicious activity.
• Responsible Gaming: To monitor playing patterns and help reduce the risk of excessive betting.
• Service Improvement: To improve the user experience and the quality of the Platform.
• Age Verification: To confirm that all users are 21 years of age or older.

4.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. magic uses several types of cookies:

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: To remember your preferences (language, display settings).
• Analytical Cookies: To understand website usage and improve the service.

4.2 Cookie Control

You can block or delete cookies from your browser settings. Keep in mind that disabling essential cookies may prevent some core features of the Platform from working properly.

magic never sells, rents, or transfers your personal information to third parties for marketing purposes. Disclosure of information may occur only in the following limited circumstances:

• Payment Partners: To complete transactions through payment services such as bKash, Nagad, Rocket, Upay, and bank transfers — only the necessary information is shared.
• Identity Verification Services: To complete the KYC process.
• Game Software Providers: Providers including Evolution, Pragmatic Play Live, PG Soft, JILI, and Spribe may receive the minimum information needed to operate their games.
• Legal Obligations: In response to a court order or a lawful request from a competent authority.
• Fraud Prevention: Providing information to relevant authorities to prevent criminal activity or fraud.

6.1 Technical Safeguards

Industry-standard security technologies are used on the magic Platform to keep your information secure:

• SSL (Secure Socket Layer) encryption — keeps data secure during transmission.
• Password hashing — your password is never stored in plain text.
• Firewalls and intrusion detection systems.
• Regular security audits and vulnerability assessments.
• Two-step verification (OTP) — for additional protection on sensitive actions.

6.2 Administrative Safeguards

Alongside technical measures, magic also maintains internal security controls:

• Only staff who need it are granted access to specific data.
• All staff are bound by confidentiality agreements.
• Complete logs of data access are maintained.
• Regular staff training and awareness programs.

6.3 Response to a Security Breach

If there is any reason to believe that data security may be at risk, magic will notify the affected users by email or live chat as quickly as possible and will take the necessary steps.

As an account holder at magic, you have several important rights:

• Right of Access: You may request details of the information stored in your account.
• Right of Rectification: You may request that incorrect or incomplete information be updated or corrected.
• Right of Erasure: In certain circumstances you may request deletion of your personal information — however, some data may need to be retained due to legal obligations.
• Right to Object to Processing: You may object to certain types of data processing.
• Right to Data Portability: You may request a copy of your data.

To exercise these rights or for any data-related questions, contact our support team via live chat or email.

magic retains your personal information for as long as your account is active or as needed to provide the service. After an account is closed, some information may be retained for the following reasons:

• To meet legal or regulatory obligations.
• To maintain records of financial transactions.
• For use as evidence in fraud cases or dispute resolution.
• To prevent account damage or misuse.

Once the required retention period has passed, the data is securely deleted or de-identified.

All services at magic are strictly for persons aged 21 and above. We do not knowingly collect information from anyone under 21. If we become aware that a minor has created an account, that account and all associated information will be deleted immediately.

To learn more about responsible gaming and to keep yourself or a loved one safe, read our Responsible Gaming page.

magic may change or update this privacy policy as needed. For any significant changes, we will:

• Update the "Last Updated" date at the top of the page.
• Send a notification to your registered email.
• Show a notice when you log in to the Platform.

Continued use of the Platform after any changes will be taken as acceptance of the updated policy. We recommend reviewing this page regularly.

If you have any questions, comments, or complaints about this privacy policy, contact the magic support team:

• Live Chat: Available 24/7, in Bengali and English.
• Email: [email protected]

We generally try to respond to emails promptly. For urgent matters, live chat is the fastest channel.